Effective Date: September 1, 2026
Plain-English Summary
Webguy.tech provides WordPress repair, maintenance, backups, security monitoring, support, and optional managed hosting.
We use reasonable professional care, but no website service can guarantee uninterrupted operation, complete protection from hacking, recovery of every piece of data, or compatibility with every host, plugin, theme, or third-party service.
Complete Care is a monthly subscription that renews automatically until canceled. It may be canceled at any time.
Active Complete Care subscribers may request emergency restoration from an available Webguy-managed backup at any time. This is not round-the-clock troubleshooting or a guarantee that restoration will be completed within a particular period.
One-time repair is billed at $150 per hour with a one-hour minimum. After the first hour, work is billed in 15-minute increments.
Nothing outside the agreed service is performed without the client’s approval.
These Terms contain the complete legal details.
Webguy.tech is a service operated by Lone Bird Studio LLC. References to “Webguy,” “we,” “us,” or “our” mean Lone Bird Studio LLC doing business as Webguy.tech.
By purchasing a subscription, approving repair work, providing website access, or using our services, the client agrees to these Terms.
The person purchasing or authorizing service confirms that they are at least 18 years old and have the legal authority to authorize work on the applicable website, hosting account, domain, data, and related systems.
Webguy may provide:
The specific service purchased, approved, or described in writing controls if it differs from this general list.
Reviewing the information submitted through the repair form is free.
If website access, hands-on troubleshooting, repair, malware cleanup, or technical work is required, the standard rate is $150 per hour with a one-hour minimum. After the first hour, work is billed in 15-minute increments unless a different written agreement applies.
The client will be informed before paid work begins. Estimates are based on the information available and are not guaranteed final prices. If the condition of the website reveals substantially more work, Webguy will explain the situation and obtain approval before proceeding beyond the approved scope.
Repair work is normally performed during business hours. An initial response is provided within 24 hours, often sooner, except when prevented by circumstances outside our reasonable control. This response period does not guarantee diagnosis or completion within 24 hours.
Complete Care provides ongoing care for one eligible WordPress website.
Current plans are:
Both plans include the same ongoing WordPress maintenance, managed backups, monitoring, security services, and subscriber support. The $60 plan also includes managed hosting and standard migration for eligible websites.
Complete Care does not include unlimited repair, redesign, new pages, content creation, search optimization, custom development, accessibility remediation, legal compliance work, or correction of problems that existed before enrollment. Such work may be quoted separately.
COMPLETE CARE IS A MONTHLY SUBSCRIPTION. THE SELECTED PLAN IS CHARGED WHEN PURCHASED AND AUTOMATICALLY RENEWS EACH MONTH AT THE THEN-CURRENT MONTHLY PRICE UNTIL CANCELED.
There is no long-term contract.
The client may cancel at any time through their PayPal recurring-payment settings or by emailing wt@webguy.tech. Cancellation should be completed before the next scheduled billing date to prevent the next charge.
Cancellation becomes effective at the end of the paid billing period unless immediate termination is requested or required for security, nonpayment, unlawful activity, or breach of these Terms.
Monthly payments and charges for completed work are nonrefundable except where required by law or expressly agreed in writing. No prorated refund is provided for an unused portion of a billing period.
When service ends, monitoring, updates, support, managed backups, security services, restoration access, and hosting—when included—will end. The client is responsible for arranging replacement hosting, backups, maintenance, and security before coverage ends.
Complete Care begins with a review of the WordPress installation, hosting environment, themes, plugins, security condition, and available access.
Webguy will create or verify an initial backup when technically possible before making changes.
Enrollment does not make Webguy responsible for problems, infections, damage, unsupported software, licensing issues, data loss, or security weaknesses that existed before service activation.
If onboarding reveals pre-existing problems, unsupported software, unsafe hosting, or work outside Complete Care, Webguy may:
Additional work will not be performed without approval.
Active Complete Care subscribers may submit an emergency request at any time for restoration from an available backup managed by Webguy.
The 24/7 availability applies only to requesting emergency backup restoration. It does not include round-the-clock diagnosis, general support, malware investigation, repair, development, or other technical work.
Restoration depends on:
Webguy does not guarantee a specific restoration or completion time.
A restoration may replace newer website information with older backup data. WooCommerce, membership, booking, learning-management, form-driven, and other frequently changing websites may require review before restoration to reduce the risk of overwriting recent orders, submissions, accounts, reservations, or content.
Webguy is not responsible for information created, modified, or received after the selected backup was produced.
Security monitoring, malware protection, updates, and backups reduce risk but cannot eliminate it.
Webguy does not guarantee that a website will never be hacked, infected, damaged, interrupted, or lose data.
Qualifying cleanup of malware first occurring while a website is actively covered by Complete Care is included when technically feasible. Separate charges may apply when an incident results from:
Backups may fail, become corrupted, be incomplete, or become unavailable because of storage, hosting, network, software, account, or third-party failures. Clients may maintain independent backups for additional protection.
Managed hosting is included only with the $60 Complete Care plan unless agreed otherwise.
Standard migration is included for eligible WordPress websites. Included migration generally does not cover:
Webguy will review eligibility. Additional migration work will be quoted before it is performed.
Hosting depends on outside infrastructure and providers. Webguy does not guarantee uninterrupted hosting, uninterrupted network access, or continuous availability.
The client agrees to:
Webguy is not responsible for delay, damage, loss, or service failure caused by inaccurate information, unavailable access, expired accounts, client inaction, or violation of these responsibilities.
Passwords must not be sent through public contact forms or ordinary email.
Webguy provides a secure method for transferring credentials and stores required credentials using reasonable security safeguards.
No electronic storage or transmission system can be guaranteed completely secure. Webguy is not responsible for credential theft or unauthorized access caused by compromised client devices, client email accounts, third-party systems, reused passwords, disclosure by the client, or events outside Webguy’s reasonable control.
The client authorizes Webguy to access and make agreed changes to the systems for which credentials are provided.
WordPress websites depend on hosting providers, domain registrars, payment processors, email providers, plugins, themes, APIs, databases, networks, security tools, and other outside services.
Webguy does not control and is not responsible for third-party:
Webguy does not guarantee that third-party software will remain available, secure, supported, or compatible.
Webguy does not guarantee:
Services are provided using reasonable professional judgment based on the website’s condition, available information, access, and third-party systems.
TO THE FULLEST EXTENT PERMITTED BY LAW, SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
WEBGUY DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES NOT SPECIFICALLY STATED IN WRITING, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, UNINTERRUPTED OPERATION, DATA RECOVERY, SECURITY, AND ERROR-FREE PERFORMANCE.
No statement on the website creates a warranty or service-level agreement unless expressly identified as such in a written agreement signed by Lone Bird Studio LLC.
TO THE FULLEST EXTENT PERMITTED BY LAW, LONE BIRD STUDIO LLC, WEBGUY.TECH, AND THEIR OWNERS, EMPLOYEES, CONTRACTORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR:
TO THE FULLEST EXTENT PERMITTED BY LAW, WEBGUY’S TOTAL AGGREGATE LIABILITY ARISING FROM ANY SERVICE OR EVENT SHALL NOT EXCEED THE AMOUNT THE CLIENT PAID TO WEBGUY FOR THE AFFECTED SERVICE DURING THE THIRTY DAYS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
These limitations apply regardless of the legal theory asserted and even if Webguy was advised that damages were possible. They do not exclude liability that cannot legally be excluded or limited.
The client agrees to defend, indemnify, and hold harmless Lone Bird Studio LLC, Webguy.tech, and their owners, employees, and contractors from third-party claims, damages, expenses, and reasonable legal fees arising from:
Subscription fees are charged in advance through PayPal. Repair and other approved work is payable according to the invoice or checkout terms provided.
Failed, reversed, disputed, or overdue payments may result in immediate suspension of work, monitoring, backups, support, hosting, or restoration access.
A payment dispute or chargeback does not cancel amounts legitimately owed for services already provided.
The client agrees to contact Webguy first to attempt to resolve billing concerns.
Webguy may decline, suspend, or terminate service because of:
Webguy will provide reasonable notice when practical, but immediate suspension or termination may occur when necessary to protect systems, data, accounts, or people.
The client retains ownership of their website content and other materials they legally own.
Webguy retains ownership of its internal methods, tools, processes, documentation, scripts, systems, configurations, and reusable materials unless ownership is transferred in a separate written agreement.
Third-party software remains subject to its own licensing terms.
Webguy is not responsible for delay or failure caused by events outside its reasonable control, including natural disasters, power or internet failures, cyberattacks, government actions, labor disruptions, illness, hosting failures, platform outages, or failures of suppliers and service providers.
Webguy may update services or these Terms as the business, technology, laws, or third-party systems change.
Material changes affecting an active subscription will be communicated reasonably before they take effect. Price increases will not be charged without advance notice.
Continued use after the effective date of updated Terms constitutes acceptance to the extent permitted by law. Cancellation remains available as described above.
These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law principles.
Any legal action relating to these Terms or Webguy services shall be brought in a court with jurisdiction in Buncombe County, North Carolina, unless applicable law requires otherwise.
Before filing a claim, the parties agree to make a good-faith attempt to resolve the dispute directly.
If any part of these Terms is found unenforceable, the remaining provisions will continue in effect.
Failure to enforce a provision does not waive the right to enforce it later.
These Terms, together with any approved written proposal, invoice, scope, or service agreement, form the agreement between the parties. A specific written agreement controls if it expressly conflicts with these Terms.
Questions, cancellation requests, and notices concerning these Terms may be sent to:
Webguy.tech
A Lone Bird Studio LLC service
